Email templates
Edit the wholesale emails Vite Wholesale Pro sends for applications, quotes and badge upgrades, using placeholders for names and site details.
Vite Wholesale Pro sends emails when key wholesale events happen, such as a new application, a quote offer or a badge upgrade. Each email has an editable template, so you can match your store's tone and branding.
Turn on email notifications
Wholesale emails are off by default.
- Go to ViteWholesale → Settings → General Settings.
- Turn on Enable Email Notification.
- Click Save Settings.
While this setting is off, no wholesale emails are sent, even if a template is active.
The default templates
Go to ViteWholesale → Email Templates. Pro comes with these templates, grouped by Application, Quote and Badge:
| Template | Group | Sent to | Sent when |
|---|---|---|---|
| Application Submitted | Application | Store admin | A customer submits a wholesale application |
| Application Approved | Application | Customer | You approve their application |
| Application Rejected | Application | Customer | You reject their application |
| Quote Requested | Quote | Store admin | A customer submits a quote request |
| Quote Offer Sent | Quote | Customer | You send an offer with Make Offer |
| Quote Accepted | Quote | Store admin | A customer accepts an offer |
| Quote Rejected | Quote | Store admin or customer | A customer rejects a quote or offer (sent to you), or you reject a quote (sent to the customer) |
| Badge Upgraded | Badge | Customer | A customer is upgraded to a higher badge |
"Store admin" means the Administration Email Address set in Settings → General in WordPress.
Edit a template
- In the Email Templates list, click Edit on a template.
- Change the Subject.
- Change the Content in the editor. It supports formatting such as bold text and links.
- To add a placeholder, click it in the Available Placeholders panel to insert it into the content, or use its copy button.
- Use the Active toggle to turn this email on or off.
- Click Save Changes.
You can also turn a template on or off from the Status column in the list without opening it.
Placeholders
Placeholders are replaced with real values when the email is sent. Type them exactly as shown, including the double curly braces.
| Placeholder | Replaced with | Available in |
|---|---|---|
{{customer_name}} |
The customer's display name, such as John Doe | All templates |
{{site_name}} |
Your site title | All templates |
{{customer_email}} |
The customer's email, such as jane@example.com | Application Submitted, Quote Requested |
{{site_url}} |
Your site's home page address | All templates |
{{reject_reason}} |
The reason you entered when rejecting | Application Rejected |
{{note}} |
The note added with the action, or nothing if there was none | Quote Offer Sent, Quote Accepted, Quote Rejected |
{{badge_title}} |
The name of the customer's new badge | Badge Upgraded |
Each template's Available Placeholders panel lists the placeholders meant for that template. If you use a placeholder in a template it doesn't belong to, it stays in the email as plain text.
Good to know
- Quote Rejected is shared. The same template is used whether the customer or you did the rejecting, so it can reach either side. The default wording is written for the store admin. If customers will receive it, rewrite it so it reads well for both.
- Email format: emails are sent as HTML through your site's normal WordPress mail setup, with a plain-text version included. If emails don't arrive, check your site's mail delivery, for example with an SMTP plugin.
- Fixed events: you can edit the existing templates and turn them on or off, but you can't add templates for other events.
- Free-only stores: without Pro, the free plugin sends none of these emails.