Download freeGet Pro

FAQ

Answers to common questions about Vite Wholesale and Vite Wholesale Pro, including pricing, checkout, Vitepos, translations and licensing.

Quick answers to the questions store owners ask most. If you don't find what you need here, check the guide for the feature you're setting up.

General

Do I need Vitepos?

No. Vite Wholesale works on any WooCommerce store. If you also run Vitepos, add Pro and your wholesale prices work in the Vitepos order panel too. See Vitepos integration.

What's the difference between Vite Wholesale and Vite Wholesale Pro?

The free plugin covers the wholesale core: applications, customer badges, pricing rules, storefront pricing and the activity log.

Pro adds:

Can I translate it?

Yes. Every admin and customer screen is translation-ready with Loco Translate, Poedit or WPML, with no rebuild needed. See Translation.

Pricing and customers

Who sees wholesale prices?

Logged-in customers who hold a wholesale badge. They see wholesale prices on products matched by the active pricing rules assigned to their badge. A customer gets a badge when you approve their application or assign one from ViteWholesale → Customers. See Customer badges.

What do retail customers and guests see?

Your normal WooCommerce prices. Visitors who aren't logged in, and customers without a badge, pay your regular prices through your regular checkout. Logged-in customers can apply for wholesale access from My Account → Wholesale.

Does it work with the Blocks cart and checkout?

Yes. Wholesale prices show on product pages, the cart, checkout and the order line items, with both the classic and the Blocks checkout. The Pro checkout address picker also works with both.

Can wholesale customers use coupons?

That's up to you. Turn on Disable Coupon under ViteWholesale → Settings → General Settings to stop wholesale customers from applying coupons on the cart and checkout pages. See Settings.

Can I limit payment methods for wholesale customers?

Yes. Choose the allowed Payment Methods on each badge, then turn on Enable Badge Payment in ViteWholesale → Settings → General Settings. At checkout, customers only see the methods their badge allows.

Pro features

Why don't customers see the Request Quote button?

Quote requests are off by default. Turn on Enable Quote Request in ViteWholesale → Settings → General Settings. The button appears in the cart panel of the Wholesale Shop, which only approved wholesale customers can use.

Why aren't wholesale emails being sent?

Emails are off by default. Turn on Enable Email Notification in ViteWholesale → Settings → General Settings, and check that the template is Active in ViteWholesale → Email Templates. See Email templates.

Are badge upgrades automatic?

Not by default. When a customer's lifetime spend passes a higher badge's threshold, the Customers screen flags them as eligible, and you upgrade them with one click. You can turn on the optional auto-upgrade so eligible customers are upgraded by a daily check. Upgrades only ever move customers up. See Badge upgrades.

Can retail customers use the address book?

Yes. When Custom Address Feature Enabled is on, every logged-in customer can save multiple addresses and pick one at checkout, wholesale or not. Guests use the normal checkout.

What happens if I deactivate Pro?

Your free wholesale features keep working: applications, badges, pricing rules and storefront pricing. The Pro features stop:

  • Wholesale Shop: the page shows "Wholesale Shop is currently unavailable".
  • Quotes: the Quotes tab disappears from My Account.
  • Custom fields: they no longer appear on the application form.
  • Addresses: customers go back to WooCommerce's standard address forms.
  • Emails: wholesale emails stop.
  • Badge upgrades: the daily auto-upgrade check stops.

Deactivating doesn't delete your Pro data. Reactivate Pro to pick up where you left off.

Does Vitepos support need Pro?

Yes. With Vite Wholesale Pro, select a customer in the Vitepos order panel. If they are a wholesale customer, every product you add to the cart gets their wholesale price.

Licensing and billing

Can I upgrade my license?

Yes. Within 30 days of purchase you can move to a bigger plan and pay only the difference.

What if I'm not satisfied?

Every Pro plan comes with a 30-day risk-free refund. Ask within 30 days of purchase and we'll give your money back.

PreviousVitepos integration